Integrated Onsite Health Coaching and Digital Engagement Solution

The Vendor is required to provide integrated onsite health coaching and digital engagement solution that combines high-touch onsite health coaching services with an engaging digital health experience.
- Solution overview
• Solution for the fund and how it supports the fund’s objectives to:
• Increase participation in fund-sponsored wellbeing initiatives
• Improve member satisfaction
• Reduce avoidable healthcare expenditures
• Improve population health and workforce productivity
• Enhance southern coastal fund's value proposition to participating entities
• Support efforts to retain and attract new members
• Philosophy regarding human-centered engagement and how onsite and digital components function together as a single member experience.
• Solution integrates:
• Onsite deployment of health coaches
• Digital engagement and virtual coaching access
• Biometric data
• Health and injury prevention
• Behavioral science and validated methodologies
• Incentive and rewards strategies
• Data analytics to drive strategy and outcomes
• Solution accommodates members with varying levels of health literacy, technology access, and readiness to engage.
• Implementation methodology.
• Approach to HIPAA, data privacy, and security.
- Onsite health coaching services
• Types of onsite health coaches available and their qualifications
• Process for recruiting, hiring, training, and quality assuring onsite health coaches.
• Onsite deployment model and ability to scale services across fund approximately 40 participating entities and four-county service area while maintaining a consistent member experience, staffing continuity, and high engagement levels.
• Methodology for creating and managing a coordinated engagement strategy across multiple participating employers while allowing for customization at the entity, site, department, and workforce level.
• Onsite health coaches work closely with the members’ human resources departments to engage members in existing employer-sponsored benefits, clinical programs, and community resources.
• Approach to using onsite health coaches as ambassadors to drive utilization of their digital health platform.
• Condition management programs are integrated within the broader member experience rather than delivered as standalone point solutions.
• Solution proactively addresses musculoskeletal risks, early symptom identification, injury prevention, workplace movement, and conservative interventions to mitigate avoidable healthcare and workers' compensation costs.
- Integrated digital health experience
• Digital platform capabilities.
• Mobile application capabilities
• Web-based access
• Single sign-on capabilities
• Multi-channel outreach
• Wearable and connected device integrations
• Benefits and vendor integrations
• Multilingual support
• Accessibility accommodations
• Gamification, challenges, and social engagement
• Incentives and rewards are designed to facilitate behavior change and deliver measurable health outcomes.
• The behavioral science principles embedded within your platform and how they are applied to drive sustained behavior change.
• The platform determines and prioritizes recommended actions, goals, educational content, or interventions for individual members based on:
• Individual health risks
• Readiness to change
• Behavioral preferences
• Social determinants of health
• Historical engagement patterns
• Predictive analytics
• Digital platform supports onsite health coaching and care management.
• Include capabilities such as:
• Coach dashboards
• Secure messaging
• Appointment scheduling
• Member goal setting
• Progress monitoring
• Care team collaboration
• Benefit navigation support
• AI-enabled capabilities supporting coaching, engagement, and analytics
• The extent to which employers may customize the platform, including:
• Branding
• Challenges
• Activities
• Incentives and rewards structures
• Population segmentation
• Communication campaigns
• Reporting preferences.