Parking Citations and Permit Management Solution

The vendor is required to provide parking citation, parking enforcement, and permit management software including processing services for parking citations and management of the residential permit program.
- Functionality
1. City staff utilize the data ticket web-based back-office system’s citation search tool to view:
• DMV vehicle mismatch list
• Payment plans list
• Pending 1st level citation appeals list
• Overpayment/payment exceptions list
• Incomplete citations list
• Pending permit approvals list
• Pending permit refunds list
2. City staff utilize the data ticket web-based back-office system’s citation search tool to:
• Quick search by citation number, license plate number, notice number, or case number.
• VIN number or location and a wild card search with partial name.
• Hot sheet search by license plate and state.
• Scofflaw search by plate and state to maintain and update scofflaws.
• Adjudication hold search for citations on initial review hold, administrative hearing hold, or court hold; filter for appeals received online and select underlined citations to access them from search results.
3. City staff utilize the data ticket web-based back-office system’s citations tool to:
• Add citation
• Edit citation
• Edit violation if notices have not been sent
• Edit responsible party
• Change original bail amount
• Change violation amount
• Dismiss citation
• Void citation
• Hold citation
• Add system notes
• Upload attachments
• Reverse penalty
4. City staff utilize the data ticket web-based back-office system’s payments & refunds tool to:
• Enter payment with cash, check, money order, and non-real-time credit card payment.
• Remove misapplied payment.
• Transfer payment from one citation to another.
• Enter payment plan.
• Enter NSF (non-sufficient funds).
• Request and process refund.
• Print on-demand receipt with or without the responsible party information.
5. City staff utilize the data ticket web-based back-office system’s adjudications tool to:
• Enter judgement; uphold, dismiss, or reduce citation with comments.
• Deny hearing appeal due to bail not paid.
• Deny appeal due to appeal time expiration.
• Update responsibility party and generate letter of non-responsibility.
• Edit appellant information.
• Hold for appeal and manually override a closed citation for appeal hold.
• Remove appeal hold with comments.
• Schedule hearings by locations.
• Schedule hearing dates.
• Cancel scheduled hearing.