Digital Training Log and Certification Services

The Vendor is required to provide digital training log and certification for a cloud-based software as a service (SaaS) system to digitally record, manage, and track employee training activities, certifications, and competency development.
- The system must support field and office environments, including mobile access, and provide tools for supervisors and administrators to monitor progress, verify competency, and support workforce development decisions.
- Provide a fully functional, cloud-based software platform to support digital recording, management, and verification of employee training, certification, and competency development.
- Project goals:
• Standardize training and competency tracking.
• Improve record accuracy and accessibility.
• Provide real-time visibility into employee progress.
• Support competency-based advancement.
• Enable structured approval workflows.
• Provide auditable documentation.
• Improve operational efficiency.
- Service requirements:
• Helpdesk support (phone, email, ticketing)
• Sla response times:
• Priority 1: 1 hour.
• Priority 2: 4 hours.
• Priority 3: 1 business day.
• Priority 4: 2 business days.
• After-hours support for critical issues.
• Ongoing updates and maintenance.
- Operational resilience
• Disclosure of system uptime commitment of proposed system.
• Breakdown of disaster recovery capabilities for proposed system.
• Recovery time objective (RTO) and recovery point objective (RPO) of proposed system.
- Core services
• Software licensing (minimum 200 users, scalable).
• System configuration and implementation.
• Mobile application deployment (iOS and android).
• Data migration (if applicable).
• User training and onboarding.
• Ongoing technical support and maintenance.
- System capabilities
• Support structured training and competency tracking.
• Enable multi-level review and approval workflows.
• Provide configurable progression models (iteration, time-based, certification-based).
• Maintain auditable records for advancement decisions.
• Be designed for use by field personnel, supervisors, and administrators.
• Improve operational efficiency for field personnel.
- Architectural alignment
• Provide information detailing their available integration capabilities.
• Single sign-on (SSO), application programming interface (API) access and data export functionality.
• Information detailing their data ownership, residency, portability, and retention practices.
• Including how county data will be exported or transitioned should the contract be terminated.
- Artificial intelligence use
• All systems of artificial intelligence (AI) included in their proposed products and services.
• AI complies with applicable federal, state, local privacy, security, records retention and public records requirements.
• AI has undergone an independent security assessment, and if yes note the completed assessment(s).