Employee Engagement Platform

The Vendor is required to provide employee engagement and experience platform to support workforce retention, performance, engagement, and organizational culture.
- The project includes technology implementation, governance and program design, system integration, data security and accessibility validation, training, communications, and transition to ongoing operations.
- The project entails:
• Establishing project governance and cross-department coordination
• Configuring the engagement and recognition platform to meet city policies and operational needs
• Designing engagement surveys and recognition workflows
• Integrating the platform
• Validating accessibility, cybersecurity, and privacy compliance
• Preparing staff and leaders to use the platform
• Launching the platform and transitioning to operational support
- The project includes, but is not limited to, the following major activities:
• Project management and governance
• Platform configuration and setup
• Integration and technical enablement
• Security, privacy and accessibility readiness
• Training and change management
• Pilot and city-wide launch
• Transition to operations
- The platform must leverage artificial intelligence (AI) capabilities to analyze large amounts of employee feedback—surveys, comments, tickets, chat logs, sentiment trends—and identify:
• Early signs of disengagement
• Teams at risk of burnout
• Systemic issues (workload spikes, communication gaps, scheduling conflicts).