Integrated Technical Resources Hub Solution

The Vendor is required to provide integrated technical resources hub solution to centralize departmental technical knowledge, interface seamlessly with key existing customer-facing platforms, and establish a robust, controlled process for content management.
- The county seeks to centralize and streamline access to internal technical knowledge, providing a single trusted source of truth for customer-facing staffing the department.
- Customer service representatives, planners, permit technicians, reviewers, and inspectors, dedicate considerable time to fielding routine inquiries regarding code interpretation, application status, and required documentation.
- The solution will improve efficiency, reduce workload, increase capacity, elevate public trust, ensure compliance, and serve as a source of training for new department staff.