Telephone System Replacement

The Vendor is required to provide telephone system replacement will be the primary unit at district headquarters with a backup system off site.
- Required features
• One touch recording of a current call
• Voicemail/fax in email
• Call transfer chain (transfer to another individual, then to a third individual rather than transferring back to the original recipient)
• Distinctive ring per number/individual
• Voicemail direct transfer
• Able to dial an extension after putting someone on hold
• Both name and extension on phone display when they call you
• Primary, secondary, temporary voicemail greetings with expiry date capabilities
• Complete call centre capabilities, including on hold messages, wait times, ability to leave a voicemail, and detailed reporting;
• Be able to see director's lines ringing, and ability to answer director's line.
• Direct intercom feature on all handsets
• Ring again features for busy lines
• MS teams gateway access
• VolP telephone system shall provide 911 services in accordance with all CRTC requirements;
• Calling needs to reflect the source of the call as accurately as possible, recognizing the limitation of mobile users;
• All required equipment and hardware to efficiently run the new VolP telephone system;
• All equipment is to be new and unused;
• All existing direct inward dialing (did) numbers must be ported to the new provider/system from the current provider;
• Calls may be made or received in several ways; desk phone only, app/integration on a cell phone, or soft client on a computer.
• Asked to specify pricing for; a desk phone only user, cell phone app/integration user, users with a soft phone, or a combination of devices;
• Ability to operate a call centre with the following requirements and specifications
• Ability to add or delete licenses with ease;
• Basic call queues;
• Real time monitoring that allows supervisors to monitor the status of the call centre
• Ability to access the call centre from remote locations would be beneficial;
• Virtual fax capabilities:
• Complete redundancy between sites in case one site loses power, as services must be made available 24x7;
• Auto attendant with menus;
• Restrict the ability of dialing to "900" number services or long distance calling from specific phones if necessary;
• Ability to have multiple active consoles that can answer any call;
• Voicemail is to have the ability to perform features including, but not limited to:
• Voicemail is automatically sent to user's email;
• Storage of up to 100 voicemail messages several minutes in length;
• Each user is to have the capability to manage only a single voicemail greeting;
• Capability for the caller to press "o" during any greeting, at which point the call would be forwarded to a predetermined extension.
• Ability to direct incoming calls based on the required did;
• System is to provide ease of use for moves, adds, changes, and deletions;
• Ability to hot desk on physical phones, meaning any user can login to any phone set:
• Auto forward voicemail messages to a designated mail box (i.e. Police and hospital phones lines);
• Overhead building paging with multiple zones;
• Ability to delegate or forward incoming calls to a phone number of choice;
• Presence integration with active directory is preferred;
• Ability to have multiple consoles logged in simultaneously to handle traffic at peak times;
• Ability to create a holiday greeting schedule;
• Language options for auto-attendant, French and English.