Customer Relationship Management Software Systems

The Vendor is required to provide software and implementation services for a customer relationship management (CRM) software systems environment.
- Potential CRM integrations
• Public infrastructure asset management platform  
• Animal shelter management and tracking for animal control cases  
• Geographic information system platform for mapping, spatial analysis, and planning
• Mass notification and communication platform for government alerts  
• Asset management, fleet, and facilities maintenance
• Microsoft office suite of applications
• Digital payment platform for processing credit card and online transactions
• Microsoft data visualization and analytics platform for creating dashboards and reports 
• Waste management and recycling tracking system
• Provides secure user authentication, single sign-on, and access management for employees across government applications and systems
• Supports 311 operations, customer service centers, and constituent communications through a cloud-based contact center platform
• Manages digital credentials, user access, and identity verification for employees and authorized users
• Helps agencies collect, analyze, and leverage data to improve decision-making, service delivery, and community engagement.
• Tracks vehicles, equipment, infrastructure assets, maintenance activities, and lifecycle costs across government operations.