Customer Information System

The Vendor is required to provide customer information system (CIS) will replace the existing legacy system and serve as the core operational platform for billing, customer management, field services, and regulatory compliance across service territory.
- Requirement:
• Solution design and configuration
• Customer and account management
• Billing and revenue management
• Collections and payment processing
• Service orders and field services
• Customer self-service portal
• Reporting and analytics
• Data conversion and migration
• System integration
• Project management and implementation services
• Support and maintenance.