Tax and Revenue Management System Modernization

The Vendor is required to provide revenue management (RM) solution will integrate the following tax and revenue functions, activities, and tasks, while automating workflows and manual tasks:
• Customer account management;
• Online customer portal;
• Tax and revenue processing (e.g., corporate tax returns, rebates, etc.);
• Compliance activities (e.g., collections, audit, etc.);
• Dispute resolution activities (e.g., objections, appeals, etc.);
• Accounting and ledger functionality, including compound and simple interest calculations;
• Automated workflow management systems;
• Business intelligence and data analytics;
• Integration with 1gx through the utilization of agency service integration 1gx application programming interfaces (APIs).
• The service integration 1gx APIs serve as security layers between the solution and 1gx.
• Integrating with these security layers is nearly identical to integrating with sap APIs;
• Interfaces with internal agency applications;
• Internal controls (e.g., security roles and permissions, segregation of duties, etc.); and
• Data security.