Booking Software

The Vendor is required to provide event booking software platform to support recreation programs, facility rentals, harbour services, tourism activities, and community events.
- PSC platform - platform, security & compliance
• This category outlines the foundational requirements of the proposed solution, including system architecture, security controls, data protection, integration, and regulatory compliance.
• It confirms that the platform is secure, reliable, and aligned with applicable privacy and payment standards.
- CX customer
• Customer experience & account management
• This category addresses the public-facing user experience and customer account management.
• It includes accessibility, ease of use, and the ability for customers to independently browse, register, book, and manage their interactions with the town's services.
- PRG programs
• Program & registration management this category covers the creation and administration of town programs and activities.
• It includes scheduling, registration rules, participant management, and tools to support program delivery throughout the season.
- BAM booking
• Booking & asset management this category includes the booking and management of facilities, spaces, and assets, including specialized assets such as harbour slips.
• It addresses availability, booking rules, and operational workflows required to manage a range of reservable resources.
- EVT events
• Events, applications, permits & workflows this category focuses on application- and approval-based workflows, including event bookings and permit processes.
• It includes intake, review, approval, and tracking of requests that require staff evaluation and decision-making.
- FIN financials
• Financials and reporting this category covers pricing, payments, and financial operations within the system.
• It includes fee configuration, payment processing, invoicing, refunds, and reporting needed to support accurate and transparent financial management.