Stakeholder Relationship Management Solution

The Vendor is required to provide stakeholder relationship management solution for include:
• Enables authorized staff across the organization to track, manage, and analyze relationships with its external stakeholder network across all regions of state.
• Must be purpose-built or configurable for stakeholder relationship management, distinct from transactional customer relationship management (CRM) systems, and should be complementary to the Microsoft dynamics CRM system currently in use by agency customer solutions department
• Integrate with, or otherwise operate compatibly alongside, enterprise software currently used across agency, including tools for email, calendaring, document management, and customer relationship management (such as Microsoft dynamics, outlook, and related platforms).
• Compatibility with existing systems is preferred to support efficient information sharing, minimize duplication of effort, and enable coordinated engagement activities across teams
• Support structured organization of stakeholder information, including the ability to categorize stakeholders according to their role, level of influence, geographic relevance, and relationship to agency initiatives.
• Allow users to record and track engagement activities, maintain a comprehensive history of interactions, and visualize relationships and influence networks across individuals and organizations.
• Enable users to identify key stakeholder relationships, understand patterns of engagement over time, and support coordinated communication and outreach activities across agency teams.
• Present stakeholder information and engagement insights in formats that are clear, actionable, and readily interpretable by users across the organization.