Behavioral Health Crisis Coordination, Bed Registry, and Housing Referral Management IT Platform

The Vendor is required to provide behavioral health crisis coordination, bed registry, and housing referral management IT platform solutions to support behavioral health crisis coordination, housing placement coordination, referral management, real-time bed inventory visibility, and longitudinal recipient tracking across the behavioral health continuum.
- Requirement:
1. Crisis coordination.
• Hawaii cares 988 workflows and mobile crisis team routing.
• Real-time notifications and multi-provider referral escalation.
2. Housing and placement.
• Housing referral intake and document uploads (tuberculosis (“TB”) testing, psychiatric evaluations, eligibility documentation).
• Vacancy management and housing outcome reporting.
• Automatic rejection of incomplete referrals.
3. Real-time bed registry.
• Bed-level inventory for psychiatric, stabilization, and residential programs.
• Temporary holds and offline status management.
• Waitlists and queue management.
4. Clinical eligibility and screening.
• Automated international classification of diseases (“ICD”) and
• Diagnostic and statistical manual of mental disorders (“DSM”) diagnostic verification.
• Routing logic for Portland identification and early referral (“pier”) vs. community care services (“CCS”) based on clinical criteria.
5. Forensic and state judiciary coordination.
• Forensic consumer flagging and routing.
• State judiciary documentation workflows, including placement address verification.
• Stabilization bed routing and hospital return tracking.
6. Interoperability and technical requirements.
• Application programming interfaces (“API”) based integration.
• Health level seven (“hl7”) and fast healthcare interoperability resources (“FHIR”) support.
• Avatarnx interoperability.
• Avatar nx is an electronic health record (“EHR”) system developed by net smart technologies.
• Role-based access control, audit logs, and health insurance portability and accountability act (“HIPAA”) compliance.
7. Reporting and analytics.
• Real-time dashboards for bed utilization, referral history, denials, and geographic patterns.
8. Implementation and support.
• Project governance, staffing, and timelines.
• Data migration support.
• Training and onboarding plan.