Enterprise Customer Payment Platform and Payment Processing

The Vendor is required to provide customer payment platform capable of supporting utility municipal payments through a unified customer experience.
- Solution shall provide secure payment processing, customer self-service capabilities, customer communication tools, payment management functionality, reporting, and integration with the city's existing customer information system (CIS) and customer engagement platform.
- Requirement:
• Improving customer experience
• Consolidating customer payment channels
• Increasing self-service adoption
• Reducing operational complexity
• Improving reporting and analytics
• Supporting future digital engagement initiatives.