Unified Communications and Contact Center Solutions

The Vendor is required to provide unified communications and contact center solutions to result in a procurement solution for use by its participating entities include thousands of governmental, higher education, k-12 education, nonprofit, tribal government, and other public agencies located.
- Feature and function complements, including:
• Unified communication solutions, such as: VoIP technology and UCaaS, video or audio collaboration and conferencing, mobility options, mass notification, and enhanced messaging;
• contact center solutions, such as: ccaas, automatic call or contact distribution and routing, Omni channel capability, interactive voice response, real-time status, reporting, and analytics;
• Other unified communications and contact center-related products and services offered in conjunction with and directly related to the solutions described in 1.a–b above, including architecture, implementation, migration, ongoing support, hardware, software, integrations, number porting, deployment services, and related applications for premises-based, cloud-based, or hybrid environments.