Click and Fix Comprehensive Software

The Vendor is required to provide software solution that enables the public to report problems they encounter while using transportation system.
• The software should have several different common service request types, including traffic signal timing, potholes, damaged signs, and litter cleanup.
• The system should incorporate GIS data to distinguish between road jurisdictions and notify public users when a reported issue falls outside of department jurisdiction so they can be directed to the appropriate authority.
• Administrators and users will be able to manage submissions including assigning to the appropriate employee, responding to the submitter, adding internal-only comments with the ability to tag fellow users, and combining duplicate submissions.
• Manual processes the system should also provide an alternative for automatic management, like automatically assigning certain requests to certain users based on the request category or geographic location and providing automatic responses on certain request types.