Professional implementation services for a new Utility Billing System (UBS) that will support the City's water, wastewater, and solid waste utility operations.
"System can check/warn and notify for duplicate service requests based on caller, location, or account before creating new one.
Please specify any limitations in the comments."
System provides cutoff listing
Need to be able to inquire and report on various conditions (e.g. high usage, zero reads)
System has the ability to establish billing rates per service (EX: Some service orders have fees tied to them)
System has the ability to add a fee based on specific circumstances (e.g. blocked container, locked gate, contamination, etc.)
Can disconnect from one utility and not the other or any combination of utilities
System has the ability to generate door hangers
System has the ability to distribute notifications of disconnect via email/text/phone/mail
System can automate service orders to service technicians
System can differentiate between turn-on/turn-off and move-in/move-out
System tracks service request types (e.g. calls for new service, meter/service problem investigation)
System creates work orders from service request (work order type to be determined by the results of the service request)
System links work orders and/or creates additional work orders based on needs that are identified during the work (e.g. work could not be completed in field)
Notes can be added to a service request and work order and can be coded to the customer or the location
System allows users to add Notes/Logs relevant to account, location, customer, or equipment accessible by meter reader/technician in field on mobile device
System requires approval step before service request is completed
System supports internal notification (e.g. via email) for City defined criteria including service request type, priority, severity, etc
Notes/Logs relevant to account, location, customer, or equipment accessible by meter reader/technician in field on mobile device.
System allows mobile work orders (through Toughbooks, tablets, smartphones)
Mobile application displays work orders and routes on a map.
System can check for duplicate work orders based on asset id, location, or account before creating new one. Please specify any limitations in the notes.
System can track priority for each work order.
System can track date of request for each work order.
System can track problem type from drop-down menu for each work order
System can track location for each work order
System can track meter/radio for each work order
System should allow for work order requests to be system-generated
System flags work orders for unpaid deposits, and notifies a defined set of users
System can interface with the meter software to automatically create service requests or work orders based on high consumption data or other alerts from said system.
System to notify requestor (including external customers) when work has been completed through automated notification (email, text, etc.)
Notify work requester of status changes, including date/time work requested
System routes updated meter read information to Billing when work order has been closed
System allows internal users to schedule work orders based on current schedule and available technicians
System assigns work orders based on current schedule and available technicians
System routes work orders to technicians based on work order priority and geographic information (intelligent routing)
System tracks equipment by type/account number
System tracks equipment by ID/inventory number
System can read/store equipment ID by scanning barcode or QR code
System tracks equipment category/department by size
System tracks equipment access and requirements
System tracks equipment by location
System tracks equipment by container
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