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Member Experience Omnichannel Call Center Platform

USA(California)

SYS-6771

9 days left

Publish Date: Wednesday, 23 Sep, 2026

Closing Date: Friday, 02 Oct, 2026

Notice Type: RFI (Request for Information)

RFP Description

Member Experience Omnichannel Call Center Platform that can:
• Unify all member and provider communication channels into a cohesive experience
• Improve operational efficiency, routing, and workforce management
• Provide advanced analytics, reporting, and AI-driven insights
• Enhance compliance, security, and integration with existing IEHP systems
• Support future digital engagement strategies and technology evolution
- Solution that unifies all interactions, improves efficiency, enhances analytics, supports automation, and integrates seamlessly with existing systems to deliver a more streamlined and personalized service experience

Timeline

RFP Posted Date: Wednesday, 23 Sep, 2026

Proposal Meeting/
Conference Date: NA
NA

Deadline for
Questions/inquiries: NA

Proposal Due Date: Friday, 02 Oct, 2026

Submission via: Email

Authority: Non-Profit-Government

Acceptable: USA Organization

Work of Performance: Offsite

RFP Budget: NA

Contract Term: NA

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Context: SYS-6771 (Member Experience Omnicha...)

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