ADA Paratransit and Microtransit Software

Reservations and Scheduling: The Proposer shall provide a comprehensive reservation and scheduling system for ADA complementary paratransit, demand response transportation, and microtransit services. The system shall:
a. Support advanced reservations, same-day requests, and recurring subscription trips
b. Automatically validate service eligibility, service area, service hours, and capacity constraints prior to booking
c. Allow schedulers to create, modify, transfer, cancel, and confirm trips in real time.
d. Support one-way, round-trip, multi-leg, and standing-order trips
e. Allow reservation agents to schedule trips on behalf of passengers through a call-center interface
f. Calculate estimated travel times, pickup windows, and negotiated pickup times.
g. Support waitlist management and trip prioritization rules
h. Automatically optimize trip groupings to maximize vehicle productivity and minimize deadhead mileage
i. Provide configurable scheduling parameters including maximum ride time, pickup windows, late trip thresholds, and vehicle capacity limits
j. Accommodate mobility devices, service animals, companions, and Personal Care Attendants (PCAs)
k. Support batch scheduling for next-day service as well as real-time dynamic scheduling
l. Allow manual schedule overrides by authorized personnel
m. Maintain a complete audit trail of all reservation and scheduling transactions
- ADA Eligibility and PCA Management: The Proposer shall provide a comprehensive ADA eligibility management module supporting eligibility certification, trip validation, and passenger accommodations. The system shall:
a. Maintain a centralized ADA eligibility database
b. Store conditional, unconditional, temporary, visitor, and expired eligibility records
c. Track eligibility application dates, certification periods, and renewal requirements
d. Generate alerts for approaching eligibility expirations
e. Support attachment and storage of eligibility documentation
f. Manage eligibility determinations and appeal statuses
g. Verify passenger eligibility prior to scheduling ADA trips
h. Support geofencing and ADA service area eligibility validation
i. Track mobility aids including wheelchairs, scooters, walkers, and other accessibility devices
j. Support management of companions and Personal Care Attendants (PCAs)
k. Record PCA authorization status and automatically include PCA accommodations during scheduling
l. Track service animals and special passenger accommodation requirements
m. Produce compliance reports supporting ADA regulatory requirements
n. Maintain secure access controls for protected passenger information
- Dynamic Microtransit Routing: The Proposer shall provide a dynamic routing engine capable of supporting on-demand microtransit service. The system shall:
a. Accept trip requests through mobile applications, web portals, and dispatcher interfaces
b. Automatically identify optimal pickup and drop-off locations
c. Support curb-to-curb, corner-to-corner, and virtual stop operations
d. Dynamically group passenger trips to maximize service efficiency
e. Continuously evaluate vehicle locations and available capacity to optimize assignments
f. Support configurable service zones and geofenced operating areas
g. Automatically rebalance vehicle assignments during service interruptions or demand surges
h. Calculate projected travel times and accurate passenger ETAs
i. Support same-day and real-time booking requests
j. Allow dispatchers to manually intervene and adjust vehicle assignments when necessary
k. Minimize passenger wait times while maximizing vehicle productivity
l. Incorporate roadway restrictions, detours, closures, and traffic conditions when available
m. Support future expansion into regional, multi-zone, or Mobility-as-a-Service (MaaS) operations
- Real-Time Dispatch and AVL: The Proposer shall provide a fully integrated Computer-Aided Dispatch and Automatic Vehicle Location (CAD/AVL) system. The system shall:
a. Display vehicle locations in real time on an interactive GIS-based map
b. Monitor active trips, completed trips, missed trips, and canceled trips
c. Provide dispatchers with fleet-wide operational visibility
d. Support automatic and manual vehicle assignment
e. Track operator status, vehicle status, and passenger status
f. Display schedule adherence and real-time performance metrics
g. Provide automated alerts for late trips, missed trips, vehicle breakdowns, and service disruptions
h. Support two-way communication between dispatchers and operators
i. Provide incident logging and event management capabilities
j. Maintain historical vehicle location data and route playback functionality
k. Support geofencing and location-based alerts
l. Allow supervisors to monitor operational performance through configurable dashboards
m. Support integration with onboard tablets, mobile data terminals, or other fleet technology devices
n. Retain historical AVL data for reporting, investigations, and operational analysis
- Driver Mobile Application: The Proposer shall provide a mobile driver application compatible with Android-based tablets and smartphones. The application shall provide:
a. Electronic manifests updated in real time
b. Turn-by-turn navigation with voice guidance
c. Passenger pickup and drop-off verification
d. Trip details including passenger notes and accommodation requirements
e. Ability to record no-shows, cancellations, and passenger incidents
f. Secure driver authentication and login controls
g. Real-time receipt of dispatched trips and schedule modifications
h. Vehicle inspection and pre-trip/post-trip reporting forms
i. Ability to communicate directly with dispatch personnel
j. GPS tracking and location reporting
k. Automated timestamping of operational activities
l. Offline functionality with synchronization when connectivity is restored
m. Tracking of mobility devices, PCA passengers, companions, and service animals
n. Driver notifications regarding detours, road closures, or service alerts
o. Emergency alert functionality