Transit Account and Passenger System

Vendors to provide Transit Account and Passenger System (TAPS).
Enterprise Scope of Work describing a potential future-state platform for rider registration, customer account management, credentials, utilization tracking, reporting, cybersecurity, system integration, and future account-based fare collection. Before finalizing a procurement strategy or detailed requirements, the agency wants to understand the current marketplace, available solution models, implementation practices, technology alternatives, cost drivers, risks, and lessons learned from comparable programs.
Objectives
• Identify software vendors, systems integrators, consultants, fare-technology providers, cloud/platform providers, and other firms capable of delivering all or portions of the envisioned program.
• Understand whether the marketplace generally provides TAPS-type capabilities as a commercial off-theshelf platform, configurable software-as-a-service solution, systems integration engagement, custom development, or combination of these models.
• Obtain recommendations on the most practical initial scope and implementation sequence.
• Understand which functions should be included in a base procurement and which should be deferred, treated as options, or procured separately.
• Identify proven approaches to rider registration, identity assurance, mobile and physical credentials, and utilization tracking in a fare-free or potentially fare-restored environment.
• Understand integration approaches with validators, mobile applications, CAD/AVL, GTFS, APC, business intelligence, payment processors, and future fare collection systems.
• Obtain information regarding cybersecurity, privacy, data minimization, accessibility, continuity, hosting, support, and lifecycle practices.
• Obtain order-of-magnitude information regarding implementation duration, staffing, licensing, hosting, hardware, integration, support, and other major cost drivers.
• Identify procurement and contracting practices that reduce risk and encourage meaningful competition.
• Identify innovations, alternative approaches, and lessons learned that the agency may not have considered.