Plain Old Telephone Service (POTS) Replacement Solution

Contractor to provide a modern, reliable, and compliant telecommunications solution to replace legacy copper Plain Old Telephone Service (POTS) lines and Centrex digital lines.
- The selected Contractor shall be responsible for delivering an end-to-end solution, including assessment of existing infrastructure, solution design, implementation, migration, testing, deployment, documentation, and ongoing support services.
- Primary goals are to:
1. Replace unsupported copper-based circuits with fully-supported, modern telephony technologies.
2. Strengthen reliability for critical systems such as life safety equipment, emergency and elevator phones, security systems, fax services, and other specialized devices.
3. Reduce service interruptions, extended repair times, and high maintenance costs associated with legacy infrastructure.
4. Establish a standardized, centrally managed telephony environment built on a unified set of design, deployment, and operational standards defined in collaboration with the selected Proposer. This environment will shall improve monitoring, diagnostics, and long-term supportability.
5. Align with evolving industry, carrier, and regulatory requirements as providers transition to IP and wireless based services.
6. Position King County for future voice and network modernization efforts through scalable, sustainable solutions