Third Party Administration Services

The Vendor is required to provide third party administration and record keeping services for the flexible spending account (FSA) and qualified transportation account (QTA) programs (Program).
- The Program is to provide state employees tax savings for eligible dependent care expenses, eligible medical expenses and eligible commuter parking and/or transportation expenses not covered by the State Healthcare Plan (Plan).
- The annual amount the employee chooses for the selected benefit is deducted pre-tax from the employee’s paycheck in equal installments through a payroll deduction slot and transmitted to the TPA.
- Payment for eligible expenses to the Employee may be made with an assigned account debit/credit card from the TPA.
- The Program, but not limited to:
o    Third party administration and record keeping services for the program
o    Collect and process all enrollments and changes
o    Transfer payroll deduction information to and from the state’s PeopleSoft system
o    Reconcile contributions received to the employee’s election amount
o    Assign each program participant a no fee debit/credit card for payment of eligible expenses.
o    For those expenses not deducted with the card, including those during the run-out period, process the submitted qualifying receipt request and transmit payment by electronic fund transfer to the participant’s bank account. 
•    Develop and maintain a state-specific website for employees that contains information on the program and the benefit plans available
o    Develop and maintain pre-approved educational and marketing materials for the program
o    Provide program participants an online portal, mobile app and interactive voice response system where participants may access, but not limited to, account notices and statements, account balances, transaction history, request a debit/credit card, report lost or stolen card, and upload qualifying receipts
o    Provide the state access to an online reporting system
o    Operate a state-specific toll free phone number for the program.
o    When requested, conduct and/or participate in on-site or virtual educational meetings for employees
o    Ensure administration of the program in accordance with the plan documents and sections 105, 125, 129, 132 and of the internal revenue code and regulations thereunder
o    Provide regulatory updates and recommendations to the comptroller
o    Provide calendar year end reconciliation of contributions and claims reimbursements
o    After the run-out period is completed, conduct a final reconciliation of the prior calendar year and submit annual forfeiture report to comptroller
o    Assist with transition at end of contract period, if applicable
o    Provide any additional third party administrative and record keeping services deemed necessary for the program.