EMS Billing Services

The Vendor is required to provide emergency medical services (EMS) billing services necessary to receive and process patient billing.
• Provide secondary collections, transition uncollected accounts upon city request, and maintain compliant data tracking for aging accounts.
• Create and maintain interface capability to receive/review electronic run reports from the existing image trend elite EMS system or any mutually agreeable future ePCR system.
• Make reasonable software or hardware changes to import/review patient care reports.
• Provide to city an electronic healthcare payment processing system which integrates seamlessly with city website.
• Provide follow-up billing upon receipt of “new” information received concerning a patient.
• Assist city in certification, recertification, and enrollment processes for state and federal providers and contractors as needed.
• Provide 24/7 online access to patient billing information required by city, including but not limited to:
• EMS treatment & transports received / billed
• Payments received
• Outstanding balances
• Adjustments and refunds
• Status of all accounts.