Employee Assistance Program Services

The vendor required to provide employee assistance program (EAP) is a best-in-class resource that provides confidential support and training to employees and members of their households for family, personal, legal, and work-related issues, including financial planning, mental health services, family support and marital counseling, addiction and recovery, and workplace conflict.
- Business problem and opportunity
•    Multiple modalities (video, text, ai, chat, phone, in-person) for delivering high-quality, confidential support across the spectrum of mental health and emotional wellbeing needs. 
•    Flexible types of scheduling and engagement to meet the needs of a diverse workforce and to streamline access. 
•    Additional support services such as resiliency programming, individual and group coaching, legal services, facilitated group conversations, employee support groups etc. 
•    A comprehensive crisis response system that provides trauma-informed interventions from the pre-crisis through post-crisis. 
•    Culturally appropriate service delivery that can support all employees in a supportive and empathetic manner. 
•    Fast response rate and a robust provider network for reduced wait times and real-time support. 
•    Training and development programs to support employees in navigating stress, adapting to change, maintaining well-being, and other work/family/life issues – and to support managers in fostering supportive and psychologically safe work environments. 
•    Engaging and interactive digital tools including live or on-demand webinars, self-paced e-learning, videos, podcasts, toolkits, discussion guides, assessments, calculators, forms and other resources focused on holistic well-being. 
•    One-on-one advisory sessions for managers navigating complex employee well-being concerns. Contemporary and creative marketing resources and approach to drive high engagement across diverse employee populations.
- Primary tasks
•    24/7 access to mental health counseling and substance use support. 
•    Assessment and diagnostic services to identify the nature and complexity of presenting concerns and determine appropriate supportive services. 
•    Short-term counseling services delivered via video, phone, or in-person modalities, typically addressing concerns within one to three sessions, 
•    Substance abuse professional (SAP) services, including those required under federal department regulations and non-dot services when warranted. 
•    Critical incident response services, including onsite debriefing and defusing following county identified critical incidents that pose significant risk to employee or organizational well-being. 
•    Supervisor and manager consultation services, provided by appropriately credentialed professionals (e.g., licensed clinical social workers, industrial-organizational psychologists, or other social sciences professionals), to support conflict management, performance concerns, employee behavior, and troubled work teams through coaching, counseling, or conflict resolution techniques. 
•    Training and continuing education services for employees and leaders to (a) increase awareness and utilization of EAP services, and (b) provide learning and development offerings on topics such as resiliency, stress management, mindfulness, team effectiveness, and related workplace challenges, in partnership with the county’s employee health promotion program and learning and development center. 
•    Legal resource services, including but not limited to immigration, family, civil, and criminal law. 
•    Digital EAP resources, including a contractor-hosted website with articles, tools, webinars, and self-directed content accessible to employees and household members. 
•    Mobile application access to ensure full and convenient accessibility regardless of work location.