Employee Assistance Program Services

The Vendor is required to provide employee assistance program (EAP) services for include:
•    Proponents must certify the absence of any disqualifying conflicts of interest and confirm their ability to provide the required services on a continuous basis, twenty-four (24) hours per day, seven (7) days per week, three hundred sixty-five (365) days per year;
•    Proponents must provide a 24-hour toll-free hotline for access to service; 
•    Proponents must provide toll-free telephonic and virtual (e.g., video-based or online) assessment, referral services, and both short-term and long-term counseling to employees and eligible clients for personal and work-related concerns; 
•    Proponents must provide face-to-face employee assistance (EA) consultation at a location within thirty (30) miles of the eligible clients home or work address;
•    Proponents must ensure that all in-person and virtual sessions are available within the following timeframes:
o    Non-urgent matters: appointments must be scheduled forty-eight (48) hours of the clients initial call; 
o    Urgent matters: services must be provided within twenty-four (24) hours of the clients initial call; and
o    Crisis situations: service must be available for immediately upon clients initial call;
•    Provide crisis management services as authorized by county designee. 
•    Such services may include, but are not limited to, critical incident response and debriefings, on-site or virtual crisis intervention, disaster preparedness planning and support, and related emergency response services; 
•    Proponents must provide follow-up and case management services for all eligible clients utilizing EAP services; 
•    Proponents must provide services for self-referrals to include at a minimum:
o    Follow-up contact with the client after initial engagement and upon completion of services to promote continuity of care and successful service outcomes;
•    Provide management consultation services, available via telephone, virtual platforms (e.g., video-based meetings), or in person. 
•    Services must be provided by certified or licensed employee assistance professionals (e.g., county, leap) and support supervisory guidance, workplace concerns, and employee performance-related issues;
•    Provide a mechanism that allows referring supervisors and managers to objectively evaluate the performance of referred employees at one (1) month, three (3) months, six (6) months, and one (1) year post-referral;
•    Provide intensive follow-up and case management services for all performance-based referrals. 
•    Such services must include, at a minimum, coordination and communication with the employee, service providers, referring supervisor and manager, and the county human resources designee to support performance improvement, treatment compliance, and successful workplace reintegration;
•    Provide work and life services which include:
o    Financial services;
o    Education and information for self-help resources;
o    Treatment planning for individual clinical issues; and
o    Educational services and programs;
•    Provide promotional materials to distribute the EAP services to all eligible clients. 
•    Materials should provide basic information describing the program and the availability of EAP services in electronic format for distribution;
•    Survey results must be compiled and included in utilization and specialized reports and provided to the designated county representative on a quarterly basis.
•    Provide regular and ad hoc confidential reports and data to the county designee. 
•    Reporting must include monthly, quarterly, and annual utilization reports with data elements presented in numerical and percentage formats for defined reporting periods;
•    Provide quarterly utilization reports that include, at a minimum, the number of employees and family members served, number of self-referrals and performance-based referrals, number of management consultations, presenting and assessed problem statistics, and the number and percentage of individuals referred to services covered by insurance. 
•    Reports must also include data analysis and programmatic recommendations to help address workforce and organizational concerns;
•    Provide consultation services to managers and supervisors regarding employee performance concerns, including training and support for addressing deteriorating job performance related to alcohol use, substance use, or personal issues.