Housing Portal Web Design Development and Maintenance Services

The vendor is required to provide by housing portal web design, development, and maintenance services.
- These services need to continue to make it easy to navigate complicated eligibility rules and a wide variety of programs and resources with clear instructional language, easy-to-follow steps, and appropriate follow-up information such as status, next steps, and what to expect via multiple channels (on-screen, email, SMS, etc.).
- Digital and data services team with the following:
• Support continued development, maintenance, and troubleshooting of dahlia and related web applications, with appropriate serving infrastructure, that make use of a salesforce database accessible via APIS
• support the city’s work implementing the dahlia affordable housing site from anglers to react with UI/UX modernization improvements along the way
• Contribute to system documentation, tests, style fixes, accessibility, performance, security, etc.
• Deliver well-tested code that is easy to deploy, update, and monitor by ensuring the tooling for this is set up and maintained.
• Participate in code reviews and QA (quality assurance) testing of work from other engineers.  
• Help the city’s digital and data services team troubleshoot bugs in test and production environments.
• Support deployment of code to our production site.
• Understand research done to date and support additional discovery and business analysis in collaboration with the city.
• Advise and collaborate with the city’s digital and data services team to propose streamlined business processes that are enabled by the new technology product.
• Collaborate with city working together to perform research and draft user stories to define the requirements of the software to be built.
• Collaborate closely in an agile methodology with developers and city staff, including, to a limited extent, requirements development, daily standup meetings, usability testing, and sprint planning and retrospectives.
• Support continued design of a modern, user-friendly branded front-end that takes into account: required processes and features, accessibility, mobile-centric responsive design, ease of use and navigation for those with low tech experience, and multilingual needs; for reference, the current public facing system can be viewed at housing.sfgov.org.
• Collaborate with city digital and data services staff to coordinate understanding and navigation of the existing code base.   
• Support handoff of new functionality to the city for long-term technical maintenance.  
• Support set up and management of automated testing throughout the development and deployment process.
- External users (leasing agents, developers, lenders, etc.):
• View and process applications for affordable housing lotteries for current listings.  
• Create and view pricing plans, marketing plans, and listings of all affordable housing properties to be made available to the public.  
• Administer lease-up and sales of units, as well as loan and post-purchase programs, including applicant selection and communication based on department policies and procedures in relation to preference programs, reserved and priority qualifying information, and needed ADA accessibility features.
• Provide detailed status updates by application during the lease-up process with the ability to view status history.
• Upload required documents to related user records.
- Salesforce integration:
• The programs must continue to be integrated using salesforce APIS with the city’s associated affordable housing salesforce database.
• A non-technical user should be able to add, edit and delete the affordable housing resources (programs and properties) listed, as well as their eligibility requirements, using the associated salesforce platform.
- Design principles:
• Uses the existing design pattern library to implement a modern, world-class, and timeless look and feel that is not based on current and quickly-outmoded trends.
• Provides an experience comparable to best-in-class consumer web products, with a beautiful interface and seamless functions.  
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: March 27, 2025