City Website Redesign and Hosted Content Management System

The Vendor is required to provide a comprehensive website redesign.
- This initiative aims to improve how residents engage with municipal services while advancing operational efficiency, inclusivity, and long-term sustainability.
- Companies with demonstrated experience in municipal website design and development to deliver a solution that includes:
• A modern, mobile-responsive, and brand-compliant website
• Integrated online payment capabilities and enhanced search functionality
• Features that improve user interaction and meet accessibility standards.
- Design and layout
• Responsive design: ensure the new site is mobile-friendly and accessible on all devices and technology.
• Visual presentation and brand compliance: the visual concepts for the new site must adhere to the city’s branding guidelines.
- Functionality
• Search functionality: an advanced keyword-based search system that indexes the entire site, including dynamic pages and pdfs. 
• The search box must be visible on every page. navigation should be client-focused to ensure a site that is intuitive and easy to navigate for all users while ideally providing one-click access to almost all content.
• Breadcrumb navigation: enhance user interface through breadcrumb trails for better navigation.
• Interactive calendars: searchable by function, date, and location; editable through a CMS. 
• Events tagged to categories with direct page links or pop-ups as needed.
• Online forms: facilitate form completion and submission with options for file uploads and customizable settings.
• Online payment options: integrate online payment options for specific departments (e.g. parking ticket payments)
• Social media integration: embed social media and YouTube content and integrate social media solutions.
• Emergency announcements: easily implementable homepage changes for emergency solutions (optional: with opportunity for email alerts)
• Microsites: enable the creation of customizable sub-sites (or “micro-sites”) for specific departments or initiatives.
- AI and communication tools
• AI Chatbot: include an AI-supported chat tool for visitor inquiries to reduce the number of telephone and email inquiries received by the city’s customer service department and to reduce department-directed inquiries. 
• The AI tool will be informed by submitted, publicly available city policies and procedures.
• Email/text notifications: allow subscription-based updates for residents on designated topics, services or events (optional: including emergency announcements).
- All aspects of the website, including interactive tools and modules, must conform to the World Wide Web consortium web content accessibility guidelines (WCAG) 2.0, level AA.
- Questions/Inquires Deadline: June 26, 2025