Website Redesign and Maintenance Services

The vendor is required to provide for the redesign, hosting, maintenance, ongoing support of its website and customer experience best practice recommendations.
- The vendor must ensure high availability, performance, and security, with WordPress as the underlying content management system (CMS).
• WordPress website redesign and development: migrate existing content and implement a user-friendly, mobile-friendly accessible design. 
• Content delivery review: the redesign shall incorporate a comprehensive review of content delivery and place strong emphasis on enhancing user experience and mapping the stakeholder journey. 
• Ongoing support and maintenance: deliver regular updates, backups, and technical support, as well as expertise available in managing, securing, and optimizing API integrations.
- Providing a comprehensive solution that supports WordPress CMS, includes only necessary plugins for enhanced functionality, and ensures the security and ongoing maintenance of the website.
- Objectives
• WordPress CMS integration: support for the latest version of WordPress, with the ability to easily update and manage content.
• High availability and performance: ensure the website is operational and responsive at all times, with minimal downtime. 
• plugin support: ability to incorporate various WordPress plugins to extend the functionality of the website as per our requirements. 
• Maintenance and support: provide ongoing maintenance and support services to ensure the website remains up to date with the latest software patches and security updates. 
• Website hosting: website will be hosted with agency existing liquid web account.
- Deliverables:
• Website design and infrastructure:
o Redesign a user-friendly, brand consistency, aesthetically pleasing website with responsive, multi-browser support.
o Focus on delivering personalized experiences and effectively communicate a clear brand message
o Maintain current site capabilities, and include features such as:
▪ Advanced search and link validation.
▪ Page and graphic templates, and well-documented instructions for site updates.
▪ Strong search engine optimization (SEO), optimizing content, using relevant keywords
▪ Agency 2.0 aa standards, and federal 508 accessibility.
o Utilize a staging site for development, testing, and approval before launch.
o Deliver a complete backup and copy of the final site to agency.
o Provide guidance on selecting and installing additional plugins as needed.
o Configure WordPress settings for optimal performance and security.
o Create a mobile-first approach and responsive design.
o A chatbot that handles customer inquiries around the clock, providing immediate support regardless of time zone or business hours (plugin)
o Booking or appointment scheduler (plugin)
o Multi-language (e.g., Spanish) (plugin)
o Calendar of hiring events, trainings, etc. (plugin)
o Social media platform integration to enhance engagement, increase brand awareness and drive traffic:
▪ Social media icons
▪ Embedding social media feeds
• Content delivery review:
o Content audit and optimization: review and streamline existing content, addressing gaps and redundancies.
o UX-driven content strategy: provide recommendations for improved content structure, navigation, and presentation.
o Accessibility and compliance: ensure content meets accessibility standards and promotes inclusiveness.
o Performance metrics and delivery plan: define KPIs for content effectiveness and recommend tools for analytics and personalization.
• Ongoing support and maintenance:
o Regular updates, plugin management, and optimization.
▪ Quarterly maintenance and google analytics activity reports
▪ Regular updates (CMS/plugin/theme/php/security patches)
▪ Broken links scan
o Technical support with defined response times
▪ Access to email helpdesk support
▪ Helpdesk response time (Monday to Friday 8am – 5pm) CST and after hours contact for emergencies.
▪ Phone support
▪ Development hours – up to 4 hours of development or minor graphic design time included per month
▪ Documentation
▪ Urgent CMS support
▪ Expertise available in managing and optimizing API integrations.
o Software update
▪ Verify all WordPress core software, all plugins, php and themes are up to date.
o Service level agreement (SLA): the SLA will include:
▪ Transfer of all website data to workforce solutions if services are terminated or the contractor is insolvent.
▪ Load time and website speed assessments
• Samples:
o Proposers must include a minimum of 3 existing sample websites.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: July 21, 2025