WordPress Website Maintenance and Hosting Services

The vendor is required to provide WordPress maintenance provider that specializes in supporting small government organizations to take over the hosting and maintenance of agency current website.
- Website services to be provided
1. Maintenance and support
• Perform regular updates for WordPress core, plugins, and themes to ensure site security and functionality.
• Provide frequent, automated backups stored securely, provide ample storage, and offer rapid site recovery if needed.
• Proactively monitor for and mitigate security threats, including malware detection and removal.
• Deliver continuous performance optimization, ensuring fast loading times and stable site functionality.
• Offer on-demand development services for minor customizations, bug fixes, or improvements.
• Assistance in the transition during any handover process.
2. Accessibility and compliance
• Have a strong track record in delivering ADA-compliant solutions and staying updated on evolving
accessibility standards.
• Implement accessibility features such as text-to-speech tools, adjustable font sizes, high-contrast
modes, and keyboard navigation support.
• Conduct regular accessibility audits and provide recommendations for continuous improvement.
3. Hosting and security
• Manage hosting with guaranteed uptime, scalability, and comprehensive performance monitoring.
• Include SSL certificate implementation and secure hosting practices, ensuring data protection and user
trust.
• Offer advanced security features, such as firewalls and DDoS protection, and other risk mitigation
measures.
4. Storage capacity for documents and videos
• Provide at least 15 GB of storage for documents, images and videos included on its website.
5. User-friendly design and features
• Demonstrate expertise in delivering responsive, mobile-friendly design to ensure the website functions seamlessly across all devices.
• Simplify navigation with intuitive menus, accessible forms, and robust search functionality.
• Prioritize site speed and ensure a smooth user experience.
6. Content management
• Provide a content management system (CMS) that is easy for non-technical staff to update and
maintain.
• Support the management of dynamic content, including news, events, and announcements, and optimize media files (images, videos) for performance without sacrificing quality.
7. Community engagement tools
• Include interactive features like citizen reporting tools, surveys, comment forms, and accessible scheduling tools.
• Integrate social media links and sharing buttons to foster community outreach and engagement.
• Enable interactive forms and event calendars to facilitate public interaction and participation.
8. SEO and content optimization
• Implement SEO best practices to improve search engine rankings and increase the site's discoverability.
• Offer features like blog and video content creation to engage users and strengthen the online presence.
• Conduct regular SEO audits and provide tailored recommendations.
9. Technical support
• Provide on-demand technical support for the agency staff, including emergency support for critical issues, as well as routine troubleshooting.
10. Citizen-focused engagement
• Ensure website fosters transparency and builds a stronger connection with the local community with interactive tools.
• Maintain focus on providing accessible, secure, and user-friendly services designed for the needs of small government organizations.
- Contract Period/Term: 1 year