Web Design Hosting and Support Services

The vendor is required to provide web design hosting and support to design, host, and maintain a new department website.
- Web design
•    Proposed design framework and system architecture.
•    Security features and protocols.
•    Estimated timeline for design and implementation.
•    Certifications and accreditations of design personnel.
•    Comprehensive list of technologies to be used.
•    Training for department personnel on content contribution and approval processes.
•    Accessibility compliance details.
- Web hosting or WaaS (website as a service):
•    Hosting provider or service platform to be used.
•    Hosting platform’s security features and certifications.
•    Proof of liability insurance and coverage levels.
•    Backup and recovery plan, including:
o    Frequency of backups
o    Types of data backed up (content, structure, databases)
o    Recovery timeframe and procedures
o    Uptime reliability target of at least 99.999% with pre-approval required for downtime.
- Full-scale implementation:
•    The proposer must include efforts necessary to fully install and configure the website, along with all proposed integrations. 
•    This includes user permissions, testing, and go-live support.
- Support services
•    Operating system updates and security patches
•    Web code updates and vulnerability fixes
•    Turnaround time for content changes (max 5 business days from acknowledgment)
•    List of ad-hoc service categories with associated service level agreements (SLAs).