Amazon Web Services Website Managed Services

The Vendor is required to provide for the amazon web services (AWS) website managed services.
- Provide comprehensive support, maintenance, training, and strategic consultation for county WordPress websites hosted on amazon web services (AWS).
- System Availability, Performance, and Monitoring:
•    Maintain a resilient, scalable AWS hosting environment for all county WordPress websites
•    Proactively tune and optimize hosting configuration for performance and cost efficiency
•    Implement 24/7 uptime monitoring, alerting mechanisms, and performance SLAS
- Security, Compliance, and Incident Response:
•    Implement and manage security controls for AWS and WordPress, including patching, firewalling, and intrusion detection systems
•    Conduct regular vulnerability assessments and coordinate with department for security audits and remediation
•    Collaborate with department and the county cybersecurity office to ensure data protection and breach response readiness
•    Report critical vulnerabilities within 30 calendar days
•    Work with county cybersecurity to identify and resolve any areas where additional security is needed
•    Notify county immediately if it suspects or confirms a security or data protection breach and the parties will collaboratively work to evaluate the breach, identify risks, create a remediation plan, and execute said plan
•    Support the use of single sign-on (SSO) and multi-factor authentication (MFA) using the county’s identity management platform
- Maintenance and Technical Support:
•    Provide ongoing maintenance of AWS infrastructure, WordPress core, plugins, themes, and associated services
•    Conduct patching and security updates on a cadence of at least once per month and provide applicable reports
•    Perform routine maintenance, including backups, logging, updates, plugin upgrades, and platform patching
•    Responsible for the operational troubleshooting and support of the AWS instance services required for WordPress ecosystem
•    Responsible for maintenance, support restoration, and update of county WordPress websites and/or web properties. 
•    This includes timely response to service requests and incidents to ensure optimal performance, security, and minimal service disruptions or outages
•    Provide support Monday through Friday from 8 am to 5 pm mountain time, excluding official county holidays. After hours support may occasionally be required in an emergency situation
•    Utilize county’s ITSM platform to track and report on all support tickets
•    Provide a maintenance plan outlining the process of ongoing maintenance and best practices
•    The vendor shall support county employee business users in the maintenance of website content including the creation, management, and archive of website content through the use of standard WordPress editing tools
- Content Governance and Accessibility Support: 
•    Collaborate with the communications and public health teams to support content governance structures
•    Ensure that all content editing, including the application of themes, templates, and structural elements, complies with applicable federal, state, and local regulations. This includes adherence to the web content accessibility guidelines (WCAG), the ADA, state house bill 21-1110, and senate bill 23-244. All visual and structural design components must promote consistency, usability, and accessibility across digital platforms to accommodate individuals with disabilities
•    Ensure proper implementation and use of tools such as site improve to maintain ongoing accessibility compliance
•    Support county’s accessibility goals by addressing issues identified through the county’s accessibility monitoring platform, site improve
•    Resolve accessibility issues assigned through service now, based on the direction and prioritization provided by department or other designated stakeholders
•    Document remediation efforts and resolved issues within service now or other reporting mechanisms, as directed
•    Regularly review site improve dashboards and begin remediation of newly detected issues with department approval
- Development and Application Support:
•    Provide custom code development and support for enhancements to the county’s websites and related digital platforms
•    Design, implement, and maintain custom WordPress functionality, including plugins, modules, templates, and theme modifications, in alignment with county requirements
•    Assist with debugging, performance tuning, and refactoring of legacy code as needed to maintain system efficiency and stability
•    Provide technical support for frontend and backend development tasks, including html, CSS, JavaScript, PHP, and other technologies utilized within the county’s digital ecosystem
•    Assess, modernize, and upgrade legacy websites and web applications to align with current standards for security, accessibility, performance, and user experience. This includes migrating outdated platforms or frameworks, improving mobile responsiveness, and ensuring compatibility with modern browsers and devices
- DevOps and CI/CD Support:
•    maintain and continuously enhance the county’s continuous integration and continuous deployment (ci/cd) pipeline, which leverages deploybot and beanstalk, to ensure efficient, reliable, and secure deployment processes
•    support version control, staging environments, rollback procedures, and automated testing workflows where app
•    facilitate secure publishing workflows and editorial roles through backend configurations, user permissions, and guidance
- Integration and Interoperability:
•    Maintain and enhance third-party integrations, custom APIs, and domain forwarding configurations
•    Use the County’s Identity Management Platform for Single Sign-On (SSO) and Multi-Factor Authentication (MFA) authentication
•    support new and existing integrations with third-party platforms and services
•    expand and improve interoperability with external platforms as needed
- Optional Value Added Services:
•    Development of cross-platform mobile applications (iOS and Android) that interface with County web services or data systems
•    Development of advanced custom features and modules for WordPress sites
•    API design and integration with internal and external systems
•    UX/UI design support for web and mobile solutions.
- Provide remote and limited on-site support
- Interact with the collective team to support web Software/Applications and user requests from inception through testing and promotion to production web environment.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: September 12, 2025