Design Hosting and Maintenance Zoo Website Services

The Vendor is required to provide to assume hosting and maintenance of the existing city zoo website while concurrently collaborating with the zoo to design, build and transition the new website, and ultimately, host and maintain the new website in coordination with the zoo.
- The needs of the zoo as it relates to the transition of the existing website and the development of a new website with the goal of a modern design with functionality that includes integration with e-commerce, ticketing, and membership.
- The website is to be fully compliant with the city standards for ADA accessibility while creating an easy, positive experience for the end user. 
- The website must be technically compatible with the cities and zoo’s information technology systems and capabilities, and compliant with all city policies.
- The website should reflect the zoo’s mission and vision while taking into full account the diversity of the zoo’s audience and being an equitable resource for the communities.
- Hosting and maintenance for the new website, the contractor will be required to assume the hosting and maintenance of the existing website until such time that the new website is launched.
- The day-to-day content updates should be manageable by zoo staff and the contractor shall be qualified to provide any necessary training along with periodic metrics on website usage to inform future adjustments as needed.
- Website Design/Build
•    Work with the zoo to collect information needed to inform a plan that will guide the design process and outline a site that will meet the needs of the zoo.
•    Design and build a website that meets aesthetic standards, branded visual identity, functionality, and integration with e-commerce, ticketing, and membership as directed by the zoo using the WordPress platform.
•    Facilitate and support photo and video production and editing for incorporation into the new website. 
•    Photos and video will be supplied by the zoo with some editing support provided by the contractor.
•    Design and build a website that is technically compatible with the cities and zoo’s information technology systems and capabilities, and compliant with all city policies and procedures.
•    Ensure website security such as utilizing secure code, plugins, and SSL/tls encryption. 
•    Contractor will take immediate action if the website is flagged by the city’s website cybersecurity monitoring systems.
•    Design and build a website that is responsive and optimized for regular (desktop) and mobile devices, including full cross-browser compatibility.
•    Train relevant staff on day-to-day access for updates to website content including, but not limited to, the addition of landing pages and microsites and thematic changes.
•    Design, construction and launch of the improved website shall be completed within one year or less after execution of the contract.
- Hosting and Maintenance
•    Provide secure and reliable web hosting services and a maintenance plan for the existing website while the new website is under construction.
•    Transition hosting and maintenance of the existing site to the new site upon completion and launch of the new website.
•    Hosting must include a web application firewall (WAF).
- Program Goals
•    Full functionality as determined by the zoo’s operating needs
•    Integration with ticketing and membership systems and webstore
•    Ease of use for daily and regular updates by zoo staff
•    Modern design with the end user in mind
•    Ability to add events, news, pages, and other content easily and as needed
•    Increased unique visitors per month (UVM), transactions, and page time

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: October 2, 2025