Remote Technical Support Services

The Vendor is required to provide to obtain services needed for on-call remote technical support services for a WordPress content management system (“CMS”), or an equivalent system should the authority implement another content management system in the future, as well as all applicable plug-ins used to support the authority’s intranet and internet websites.
- Provide the Authority with technical and development support for all versions of WordPress (or similar CMS) content management system which includes, but is not limited to:
•    Technical support and third party modules including setup/installation, upgrades, configurations, troubleshooting, security, performance tuning and other related issues;
•    Software development support (front and backend) including troubleshooting of new/existing code, custom software design and implementation, customization of WordPress (or similar CMS) third party modules and other development related issues;
•    Database support including development, configuration, troubleshooting, backups, optimization and other database related issues;
•    Server support including configuration, troubleshooting, optimization and other server related issues;
•    Over the phone and/or web conference based training for WordPress (or similar CMS) software/third party modules or to review code, database or server issues. Contractor shall develop and deliver to the Authority the associated written training materials; 
•    Documentation of all software development and technical support issues. Contractor shall deliver all documentation to the Authority within 30 days;
•    Consulting with WordPress (or similar CMS) or third-party module developers as necessary to resolve support or development issues;
•    Application Programming Interfaces (API) Development including Design, Implementation, Documentation, Testing, Versioning and Security.
•    Support services shall be available 6:00 a.m. and 6:00 p.m. PST, Monday through Friday, excluding Federal Holidays. Contractor shall confirm Authority’s request for service to Authority via email, within one hour of receipt.

- Contract Period/Term: 3 years
- Pre-Submittal Conference Date: October 29, 2025
- Questions/Inquires Deadline: October 31, 2025