Website Redesign Services

The vendor is required to provide website redesign, development, and implementation services utilizing an open-source content management system (CMS), such as WordPress.
- Key features and functionality
1. Usability and performance
•    User-friendly navigation with clear information architecture (menus and submenus organized by rider needs)
•    Fast loading (see goal above) and modern, responsive design (mobile-first for android and iOS)
2. Accessibility and compliance
•    Meet WCAG 2.1 aa and ADA agency title vi expectations
3. Core rider tools
•    Schedules, fares, maps, rider policies and guides
•    Service alerts (disruptions, detours) and event calendar
•    Robust site search
•    Public feedback portal (forms and surveys) with routing to agency inbox(es)
•    Social media integration (e.g., Twitter and X; Facebook optional as directed)
4. Real-time and data integrations
•    Bus tracking via swiftly API (or current agency real-time provider)
•    Trip planner using open web resources and interactive system map
•    Clear access to GIS resources where applicable
5. Careers and HR
•    Prominent careers section integrated with Paylocity (or current applicant tracking system): simple “find and apply” flow from agency site to ats; avoid burying links in submenus
6. Language and translation
•    Built-in translation (e.g., google translate integration) to support common community languages (e.g., Spanish, French, and others as confirmed)
7. Payments (as directed)
•    Support integration with agency chosen method (e.g., token transit and QR).
8. Optional features
•    Chatbot (optional): while not a required feature, agency is open to reviewing proposals that include a chatbot solution.
- Content management system (CMS)
•    Safe, easily scalable, and useable by content editors who have minimal to no experience with coding. 
•    Website development project must not be prevented by the CMS. 
•    Making the website safer by adding protections that reduce the risk of hackers, data breaches, or unwanted access 
•    Training requirement: the selected vendor must provide hands-on training for three (3) designated agency staff members for a minimum of two 2-hour sessions plus post-launch Q&A support. 
•    Provide a user guide and documentation for reference after training. 
•    After training, agency internal team will manage all future updates and content changes without vendor support.
- Design and branding
•    Incorporate the slogan “driven” in design. 
•    Maintain agency color scheme (black, red, yellow) and ensure contrast and accessibility compliance
•    Modern, minimalist, sustainable design - clean layouts and clear hierarchy.

- Questions/Inquires Deadline: November 7, 2025