The Vendor is required to provide web development firms to redesign, develop, and implement a modern, accessible, user-centered municipal website.
- Deliver a fully redesigned website that adheres to current best practices in accessibility, user experience, security, and digital service design.
- The redesigned website must improve navigation, integrate modern search capabilities, including AI-assisted search, and offer expanded digital services.
- The website’s design must comply with federal ADA Accessibility requirements (WCAG 2.1 Level AA) without paid widgets, overlays, apps, or other assistive technology.
- Website Design & User Experience (UX)
• Create a clean, modern, and user-friendly design reflecting the City’s brand and values.
• Custom design with simplified home page focusing on AI search.
• Implement a navigation system enabling users to reach desired content within two clicks whenever feasible.
• Ensure mobile-first, responsive design across all devices and browsers.
• Provide design mockups and wireframes for City review and approval.
• Include options for microsites or subsites with individual design and navigation structure.
- Accessibility Compliance
• Ensure full compliance with WCAG 2.2 Level AA accessibility standards without requiring paid, third-party assistive technology services (apps, widgets, overlays).
• Conduct accessibility testing throughout the design and development process.
• Provide documentation and support to maintain accessibility post-launch.
• Provide PDF remediation pre- and post-launch.
- Content Migration
• Conduct a full migration of existing content from the current City website to the new platform.
• Migration of all existing features, where possible, including calendar, forms, and redirected URLs
• Audit and clean existing content for accuracy, accessibility, and relevance.
• Inventory existing PDF documents; audit for accessibility and provide remediation options for non-compliant documents.
• Work with City staff to structure and tag content for improved usability.
- AI-Enhanced Search
• Integrate an advanced AI-powered search feature providing predictive text, natural language response capabilities, and categorized search results.
• Ensure search indexes all site content, including documents, forms, and calendar items.
• Allow AI tool to index external sources, including secondary city websites.
- Calendars, Forms, and Notifications
• Implement a centralized City calendar system enabling departments to manage events.
• Provide secure, user-friendly online forms with customizable workflows.
• Integrate notification and alert features including email and SMS options.
- Content Management System (CMS)
• Configure a modern CMS that is easy for non-technical staff to manage.
• Provide role-based access, version control, and customizable templates.
• Offer training for staff content editors.
• Include integrated analytics platform.
- Hosting, Security, and Performance
• Propose secure hosting with high uptime, redundancy, and disaster recovery.
• Meet or exceed industry standards for cybersecurity.
• Optimize website for speed, performance, and SEO best practices.
- Testing & Quality Assurance
• Conduct usability testing across key audiences.
• Ensure cross-browser and cross-device compatibility.
• Perform formal quality assurance prior to launch.
