Web Design, Hosting, and Maintenance Services

The Vendor is required to provide the public with a modern, visually attractive, user-friendly web interface that will give them the information and services they need and facilitate community engagement.
- The new web platform will streamline workflows for county departments and employees, providing more efficient, effective ways of organizing and managing information and services online with an intuitive dashboard.
- The new web presence will simplify collaboration between departments as well as provide citizens with an engaging, unified, culturally sensitive, intelligent design.  
- The new web platform will promote and facilitate transparency, foster a dialogue, enhance community involvement and build community.
- Solution will simplify collaboration within the County, facilitate transparency and provide the public with a unified, culturally sensitive and intelligent design.
- Hosting and security:
•    Provide https protocol
•    Ensure 99.9% uptime (outside of scheduled maintenance) guaranteed by Service Level Agreement to be supplied upon request.
•    Provide managed network infrastructure.
•    Provide secure hosting.
•    Hosting site shall have on-site power backup and generators.
•    Provide for multiple telecom/network providers.
•    Provide fully redundant network.
•    Provide physically secure facility.
•    Provide 24/7/365 system monitoring.
- Server management and monitoring
•    Provide multi-tiered software architecture.
•    Provide server software updates and security patches.
•    Provide database server updates and security patches.
•    Provide anti-virus management and updates.
•    Provide server-class hardware from nationally recognized provider.
•    Provide redundant firewall solutions.
•    Provide high performance SAN with N+2 reliability.
•    Provide unlimited bandwidth usage for normal business operations.
•    Provide emergency after-hours phone, chat and email support with country based live agents on a 24/7/365 basis.
•    Provide online status monitor.
•    Provide event notification emails.
•    Guaranteed recovery time objective (RTO) of 8 hours or less.
•    Guaranteed recovery point objective (RPO) of 24 hours or less.
•    Provide preemptive monitoring for disaster situations.
•    Provide multiple geographically diverse data centers.
•    Provide DDoS mitigation and monitoring.