Website Ecosystem Redesign, Development, and Hosting Services

The vendor required to provide website ecosystem redesign, development, and hosting services to redesign, develop, implement, and host a modern, secure, accessible, and user centered municipal website ecosystem.
- Includes strategic planning, design, development, content migration, integration, testing, training, hosting, and ongoing support.
- Goals
•    Provide a clean, intuitive, modern user experience
•    Enable residents to find information in three clicks or fewer
•    Support high-quality photos, videos, and media galleries
•    Improve search accuracy and relevance
•    Streamline navigation and reduce content redundancy
•    Support a centralized boards and commissions database
•    Enhance communication tools (alerts, newsletters, social media)
•    Provide a flexible, secure, role-based CMS
•    Support multi-site management under a unified design system
- Boards and commissions database
•    Board and commission descriptions
•    Member rosters, terms, and appointment history
•    Vacancy tracking
•    Online application submission
•    Meeting schedules, agendas, minutes, and document archives
•    Integration with city calendars and notifications
- ADA accessibility
•    Keyboard navigation
•    Screen reader compatibility
•    Color contrast compliance
•    Accessible forms and documents
•    Captioning and alt text support
•    Automated and manual accessibility testing
- Media handling (photos and videos)
•    High-resolution image galleries
•    Video embedding from major platforms
•    Metadata tagging
•    Drag-and-drop media management
•    Automatic image optimization for mobile
- Search engine requirements
•    Provide accurate, relevant results
•    Support auto-suggest and predictive search
•    Index documents, pages, and metadata
•    Provide analytics on search behavior
•    Allow filtering by department or category
- Integrations
•    Fixit Stamford
•    Seamless docs and online forms
•    Meetings and videos
•    Community calendar
•    GIS
•    Google analytics 4
•    Online payment systems
•    City-built custom applications
•    Artificial intelligence
o    Vendors must provide detailed information regarding any artificial intelligence (AI) capabilities included in their platform. Responses must address the following: 
o    Clear enumeration of all AI applications, tools, or frameworks integrated into the platform. 
o    Availability of AI-based chatbots, virtual assistants, or automated support tools. 
o    Explanation of how city data is handled by AI components, including whether data is used to train large language models (LLMS) or remains isolated within the city’s environment. 
o    Disclosure of whether users can opt out of AI-based data collection. 
o    Confirmation of compliance with relevant AI-related privacy regulations, including: 
o    GDPR 
o    CCPA 
o    NIST AI risk management framework 
o    Disclosure of whether AI-related penetration testing is performed and whether results can be shared. 
o    Description of any AI-powered security features, such as anomaly detection or bot filtering. 
o    Availability of AI-driven end-user support features, including context-sensitive assistance. 
o    Availability of AI-powered content generation tools for content editors. 
o    Description of AI-driven site optimization capabilities, such as: 
o    SEO enhancements
o    Ada compliance monitoring
o    Analytics insights
o    Bot filtering
- Hosting requirements
•    Be fully country based
•    Meet tier 3 data center standards
•    Provide high availability and redundancy
•    Include daily backups and disaster recovery
•    Support secure API access
•    Include DDoS protection and intrusion monitoring.