Website Support and Maintenance Services

The Vendor is required to provide services for support and maintenance of its website, and for implementation of any future enhancements which could occur.
- At present, the agency website is hosted by Planet aria, and is developed with the web content management platform, WordPress.
- The website will accomplish/maintain the following:
•    Include agency logo and brand and carry a professional image throughout the site.
•    Be user-friendly with intuitive and effective navigation for users to easily find the information they need.
•    Present timely and useful information to our primary stakeholders who include our membership, elected officials, other city departments, the general public, and the media.
•    Allow for breaking news or announcements on the home page to draw attention to important information.
•    Have a responsive design that is optimized to be accessible to mobile devices such as tablets and smart phones and adjust to the device on which it is viewed.
•    Enable capability to present video, photographs and other content that may be changed by agency staff.
•    Gather ongoing feedback through surveys managed by agency staff.
•    Allow agency stakeholders to subscribe to communications.
•    Access to a calendar of events.
•    Enable writable forms functionality with the ability for staff to design form content, administer and update in-house. (Pdf is the current agency standard.)
•    Ability to easily update with a content management system.
•    Integrate with other web-based systems such as our pension
•    Administration system via web services.
•    Integrate with our web-based document management system, docushare.
•    Integrate social media tools.
•    Present plan data and other information in graphical and/or tabular formats.
•    Allow visitors the ability to download data from the site (i.e., “open data” functionality).
•    Comply with current and future ADA requirements including the web content accessibility guidelines (WCAG) 2.1 level AA.
•    Allow possible future upgrades, even at additional cost, including possible AI integration, chatbot implementation, and development of a mobile app.
- Function as the Website Support Consultant, providing various services associated with website support, including the following:
•    Custom Design
•    Advice on layout and navigation
•    Maintenance
•    Data Conversion
•    Enhancements
•    System Integration
•    Hosting Services (optional)
•    Information Architecture.