Website Management Services

The Vendor is required to provide professional ongoing website maintenance, technical support, and development services for the agency website, built on the WordPress platform, to ensure the website remains secure, functional, accessible, and responsive to the needs of the public and agency staff.  
- The Consultant shall support the existing WordPress-based website platform and provide services necessary to maintain and improve the site’s functionality, performance, accessibility, and user experience.
- General Website Maintenance
•    Maintain the current agency website to ensure reliable operation and optimal performance.
•    Perform routine system monitoring, software updates, and maintenance necessary to support the website platform and associated applications.
•    Identify and resolve broken links, functionality errors, and performance issues.
•    Maintain compatibility with current versions of major web browsers and mobile operating systems.
•    Conduct periodic performance checks and implement improvements to maintain optimal site speed and reliability.
•    Provide recommendations to improve overall website performance and usability.
- Content Management Support
•    Assist agency staff with posting, updating, and managing website content including pages, documents, images, forms, and other materials.
•    Support the agency content management system (CMS) to ensure staff can easily maintain and update the website.
•    Provide guidance to agency staff on formatting, layout, accessibility, and best practices for web publishing.
•    Implement minor layout or formatting adjustments to improve usability and readability.
- Technical Support
•    Provide technical support to address website functionality issues reported by agency staff.
•    Troubleshoot and resolve system or performance issues affecting the website.
•    Provide consultation on technical solutions for new website needs.
- Website Enhancements and Feature Development
•    Development of new webpages, site sections, forms, or user features.
•    Improvements to website navigation, layout, and overall user experience.
•    Implementation of interactive tools, forms, or applications.
•    Integration of mapping, data visualization, or other digital engagement tools.
•    Integration of third-party services or applications as requested by the agency.
- User Experience
•    The website shall prioritize a user-friendly experience that allows visitors to easily locate information related to transportation planning, projects, programs, meetings, and public engagement activities.
•    The website shall:
•    Provide intuitive navigation and clear site organization.
•    Be fully responsive and optimized for desktop, tablet, and mobile devices.
•    Maintain fast loading speeds and efficient performance.
- Accessibility and ADA Compliance
•    The Consultant shall ensure the website complies with the Americans with Disabilities Act (ADA) and applicable accessibility standards.
•    The website shall:
•    Conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA or current ADA accessibility standards.
•    Maintain accessibility of website content, navigation, and functionality.
•    Support integration of tools or services that assist with ADA website and document compliance.
- Integration Capabilities
•    Embedded modules through frames or similar technologies.
•    Integration of ArcGIS and ESRI-based mapping applications from external sources.
•    Integration of web-based tools that support agency planning, data visualization, or public engagement activities.
- Content Management and Customization
•    Easily edit and update existing pages.
•    Create and add events to the calendar.
•    Create and publish new webpages.
•    Upload and manage documents and media.
•    Maintain consistent formatting and layout.