Website Development, Hosting and Content Management Services

The Vendor is required to provide website development, hosting and content management services for business and technical requirements:
- Platform requirements
•    Solution must be based on an industry-standard open-source CMS platform (WordPress or Drupal). 
•    Proprietary CMS solutions will not be considered. 
•    All hosting infrastructure must be located within the country, including primary and disaster recovery sites, in compliance requirements. 
•    Solution must demonstrate compliance with NIST 800-53 moderate security controls through FEDRAMP, SOC 2 type 2, ISO 27001, or HITRUST certification. 
•    Solution must support https and TLS 1.2 or higher for all connections. 
•    Solution must provide 99.9% uptime service level agreement (SLA) with documented remedies for non-compliance.
- Content management requirements
•    Solution must provide WYSIWYG content editing interface accessible to non-technical users.
•    Solution must support document uploads and management (pdf, word, excel, PowerPoint) with version control. 
•    Solution must support embedded video content from YouTube and other video platforms. 
•    Solution must support embedding of Microsoft power bi dashboards via iframe or native integration. 
•    Solution must support embedding of third-party event registration tools 
•    Solution must support integration or embedding of survey tools for stakeholder feedback.
•    Solution must provide content scheduling capabilities for future publishing. 
•    Solution must maintain content revision history with ability to restore previous versions.
- Business and technical specifications
1. Website design and user experience
•    Describe the approach to website design, including responsive design for mobile devices, tablets, and desktop browsers.
•    Available templates and customization options for creating a professional, government-appropriate web presence.
•    Navigation structures and information architecture capabilities to organize content for multiple stakeholder audiences (parents, educators, students, law enforcement, policymakers). 
•    Search functionality and content discovery features.
2. Content workflow and collaboration
•    Content approval workflows, including draft, review, and publish stages.
•    Notification capabilities for content updates, approvals, and publishing.
•    Multiple content editors can collaborate without conflicts.
3. Analytics and reporting
•    Built-in analytics capabilities or integration with third-party analytics tools (e.g., google analytics).
•    Available reports for website traffic, user engagement, and content performance.
4. Support services
•    Technical support services, including hours of availability, response times, and escalation procedures.
•    The support channels available (phone, email, chat, ticketing system).
•    Proactive maintenance services, including security patching, CMS updates, and plugin management.
5. Future capabilities
•    Capabilities to support database-driven content or applications in the future.
•    Options for expanding hosting capacity or adding new features during the contract term.