Website Redesign and Digital Services Platform

The Vendor is required to provide to design, develop, implement, and support a modern, secure, and user-friendly municipal website and digital services platform.
1. Website redesign and CMS
•    Responsive, mobile-first design
•    Content migration
•    Role-based CMS with WYSIWYG editing
2. Ada compliance
•    WCAG 2.1 aa compliance by department deadline of April 26, 2027
•    Accessibility tools and monitoring
3. Agenda and meeting management
•    Agenda, minutes, packet publishing
•    Archiving capability
•    Searchable repository
4. Digital communications
•    Email, SMS alerts, notifications
5. AI and chatbot
•    Resident assistance and navigation
•    NLP and analytics preferred
6. Additional features
•    Document center, calendars, forms, search, multilingual
7. Right to expand scope
•    The town reserves the right to expand the scope of services to include additional features, integrations, or enhancements via change order.
8. Future enhancements
•    The town reserves the right to incorporate AI, automation, and emerging technologies as needs evolve
- Objectives
•    Modern, mobile-first website redesign
•    ADA and WCAG 2.1 aa compliance
•    Integrated agenda and meeting management
•    Bid posting and vendor management
•    Digital communications (email, SMS, alerts)
•    AI-powered chatbot functionality
•    Scalable, secure SaaS solution
- Technical requirements
•    Cloud-hosted SaaS preferred
•    High availability and redundancy
•    Encryption in transit and at rest
•    Integration with SSO, ad, third-party systems.