Website Development and Docket Filing System

The Vendor is required to provide website development and docket filing system to design and implement a modern, accessible, and high performing public website, with an integrative docket filing system, docket management system and, where appropriate, complementary intranet, that preserves the transparency and usability of its existing docket system while improving performance, search, and accessibility.
- Requirements validation and design
• Conduct stakeholder interviews with:
o Commission staff
o It (bit) representatives
• Review current website functionality, structure, and limitations
• Validate and document:
o Functional requirements
o Technical requirements
o Accessibility requirements (WCAG 2.1 aa)
• Define user journeys for key audiences (public, staff and commissioners, and docket participants)
• Develop:
o Site architecture and navigation structure
o Wireframes and design prototypes
• Confirm approach for:
o Docket structure and organization
o Document storage and retrieval
o Historical records handling (including pre-2005 records)
• Establish performance, security, and hosting requirements
- Development and configuration
• Configure content management system (CMS)
• Develop:
o Public-facing website components
o Search functionality (including document indexing and metadata search)
o Docket browsing features (by year, type, and category)
• Implement:
o Inline document viewing capabilities
o Accessibility features and compliance standards
o Security controls and role-based access (for staff use)
• Configure hosting environment (state-hosted or vendor-hosted)
• Develop integrations (if applicable), including:
o Internal systems or databases
o Data access tools for reporting and analytics
• Build administrative tools for:
o Uploading and managing documents
o Updating dockets
o Maintaining static content
- Data migration and testing
• Inventory and assess existing data, including:
o Current dockets
o Historical records
o Legacy documents and formats
• Migrate data while preserving:
o Existing docket structure
o Metadata and document relationships
• Validate accuracy and completeness of migrated data
• Conduct testing, including:
o Functional testing
o Performance and load testing
o Accessibility testing (WCAG compliance)
o Security and vulnerability testing
• Perform user acceptance testing (UAT) with:
o Commission staff
- Deployment and post-launch support
• Deploy solution to production environment
• Perform final validation and go-live readiness checks
• Provide staff training, including:
o Content management
o Document uploads
o Site maintenance
• Deliver documentation, including:
o User guides
o Technical documentation
o Maintenance procedures
• Provide post-launch support, including:
o Issue resolution
o Performance monitoring
o Ongoing maintenance recommendations.