Housing Search Website and Waitlist Management System

The vendor is required to provide housing search website and waitlist management system for include:
• Housing search website: website available 24/7 to property owners and prospective tenants with “live” unit listings supported by regularly updated occupancy data.
• Waiting list system for eligibility-based units: a password-protected, private waiting list system with dashboard capabilities and multiple user accessibility types.
• Customer support call center: a customer support service available, during regular weekly business hours and in multiple languages and with language translation services.
• Spanish translation services are required, and access for any other language request must be provided as needed.
• Marketing and promotion: ongoing efforts to develop marketing materials in multiple languages, provide training and technical assistance to current and potential website users, and publication of the website.
• Performance reporting: ongoing provision of routine and special-request data reports from the website, waiting list system, and customer support.
• Ongoing integration with city housing locator process to remove duplicate listings.
• Technical requirements: ability to operate the website and waiting list free of charge to all user types, and in compliance with applicable privacy and accessibility laws.