Web Development and Support Services

The Vendor is required to provide web development and support model that balances maintenance, accessibility, consultation, and development services with capacity for strategic enhancements.
- Essential maintenance and technical support
• WordPress core, theme, and plugin updates, including compatibility testing and correction of resulting layout or styling issues.
• Security patching, vulnerability review, malware scanning, uptime monitoring, incident response, backup verification, and recovery support.
• Troubleshooting and resolution of WordPress, front-end, performance, integration, and hosting-related issues.
• Maintenance of custom code, templates, components, plugins, and functionality.
• Maintenance and optimization of the localist events integration, slate and mail chimp forms, analytics tools, and other assigned institutional integrations.
- Accessibility maintenance and remediation
• Review, validation, and prioritization of findings from accessible web and other accessibility testing.
• Code-level accessibility remediation across themes, templates, components, plugins, integrations, and user workflows, as needed.
• Regression testing following website updates.
• Technical guidance for third-party platforms, embeds, multimedia accessibility, content-editor practices, and accessibility remediation support for other college-managed digital properties when assigned.
- Consultation and planning
• Provide regular check-ins, estimation, tracking, documentation, and strategic consultation.
• Agency currently uses asana, airtable, and google workspace for web project coordination.
• Prepared to work within agency existing systems and workflows while recommending practical process improvements where helpful.
• Agency does not have a required preference for whether meetings, project management, QA, reporting, and account administration are absorbed into a retainer, deducted from available capacity, or billed separately.
• Clearly explain their proposed approach and reporting method.
- Front-end development and strategic enhancements
• UX/UI design and front-end development aligned with agency visual identity, accessibility requirements, and digital standards.
• Development or modification of WordPress templates, reusable components, content modules, page layouts, forms, and custom functionality.
• Optimization of landing pages, high-priority website sections, prospective student journeys, search tools, directories, filters, and admissions-related experiences.
• Performance optimization, core web vitals improvements, image optimization, code refactoring, and technical debt reduction.
• Analytics implementation, conversion tracking, technical SEO, structured data, metadata frameworks, and reporting enhancements.
• Evaluation of relevant tools or emerging technologies. Ai-powered search tools or third-party search platforms may be recommended as separately scoped, priced, and evaluated options.