Website and Digital Services Platform

The Vendor is required to provide website and digital services platform as a replacement for our existing traditional website model that meets federal WCAG accessibility requirements, integrates with current city data systems, and provides intuitive, user-friendly access to city information and services, while prioritizing accessibility-by-design and continuous compliance.
- Website platform that is a commercial off-the-shelf (COTS) configurable, packaged solution(s) that will meet its core requirements with minimal modifications.
- Objective
• Compatibility with the city’s technology strategic objectives.
• A complete commercial off-the-shelf solution that has been successfully implemented in the last 18 months for public agencies of comparable size and that follows best practices offered by the software.
• Alignment with the functional requirements.
• A solution that requires no modification to the base code but is configurable to meet the needs of the city now and into the future.
• An intuitive interface and an easy learning curve to facilitate rapid adoption and minimize the need for external ongoing training services.
• A system that is stable, secure, and accessible, and supports business processes, service delivery, and transparency.
• Must have an ongoing and sustainable product and corporate strategy to avoid obsolescence.
• Foster collaboration and process efficiencies between departments.
• Easy integration with other systems.
• Compliance with state reporting requirements and federal WCAG accessibility requirements.