Enterprise Digital Accessibility Consulting and ADA Compliance Services

The Vendor is required to provide enterprise digital accessibility consulting and ADA compliance to support accessibility assessment, remediation planning, policy development, training and ongoing consulting services.
- Tasks
1. Accessibility assessments
• Conduct accessibility evaluations of identified city digital assets against applicable accessibility standards in accordance with the agreed-upon project schedule.
• Utilize automated and manual accessibility testing methodologies
• Document accessibility issues and provide severity classifications and recommendations
• Assist the city in identifying, categorizing, and prioritizing digital assets as part of the accessibility assessment process
2. Remediation recommendations and planning
• Develop prioritized remediation recommendations and implementation strategies
• Guidance regarding accessibility workflows and operational improvements
• Assist the city in identifying high-risk and high-priority accessibility concerns
• Remediation guidance and consultation support as needed throughout the project period
• Guidance and technical consultation related to evaluating third-party vendor accessibility claims, reviewing vpats (voluntary product accessibility templates), and assisting the city in working with software vendors to address identified accessibility issues.
3. Training and awareness
• Develop and deliver accessibility training sessions for city stakeholders and staff
• Accessibility guidance related to digital content creation and management
• Develop accessibility best practices documentation and reference materials
4. Testing and validation
• Provide recommendations related to accessibility testing methodologies and validation processes
• Utilize automated and manual accessibility testing approaches
• Recommendations regarding accessibility monitoring tools and practices
• Recommendations regarding ongoing accessibility monitoring tools, dashboards, and reporting methodologies
5. Digital document accessibility guidance
• Provide recommendations and best practices related to accessible document creation and remediation workflows
• Recommend tools and methodologies for accessibility validation and testing
• Assist the city in establishing sustainable internal document accessibility practices
6. Accessibility policy recommendations
• Provide recommendations related to accessibility policy frameworks and operational processes
• Recommend accessibility review and monitoring workflows
• Guidance regarding accessibility considerations for procurement and third-party systems
7. Flexible accessibility support services
• The city anticipates that accessibility-related needs may evolve throughout the contract term.
• Respondents are encouraged to propose flexible service delivery models that allow the city to prioritize and allocate accessibility services based on operational needs, compliance priorities, and available resources.
• The city may elect to procure additional or optional accessibility-related professional services during the contract term, including but not limited to remediation assistance, document accessibility support, validation testing, accessibility training, governance consulting, monitoring services, and related accessibility support services.