Website Redesign, Content Migration, Build Out and Support

Vendor to redesign, migrate content, host, and provide extended support for the cityofvancouver.us website. The current website is running on WordPress 7. The website currently averages just over 300,000 page views per month and consists of over 700 pages of content and 50 web forms. The site relies partially on embedded content, including Esri GIS maps, YouTube videos, Microsoft Power BI dashboards, and Emma email subscription forms. The Communications Department manages the site, with 50 web contributors feeding and maintaining specific departmental and program-related content
- The website must deliver a contemporary, professional, and consistent user experience across content and departments. Navigation and search must be intuitive, require minimal clicks, minimize reliance on PDFs, and support seamless access to content across all devices.
- Technical Requirements
• High-performance web server with 99.9% uptime
• Service Level Agreement with escalation clause for emergency/disaster communication
• Technical support available 24 hours per day, 7 days per week
• Must be able to provide a customized WordPress solution
• Must use Gravity Forms for webforms and be able to migrate existing forms
• Must be able to migrate and categorize existing content into a new format
• Must be able to provide a process and plan for content migration from existing site
• Must be able to provide a hosting option for additional City websites
• Must be up to date with accessibility best practices and proactively implement improvements; agency will own code/CMS compliance requirements
• Must be able to support a publishing approval workflow
• Content strategy from recent content audit must inform content creation
• Intuitive locked templates for content editors with limited technical knowledge
• Robust layout features including columns, sidebar, table and data views
• Must have a broken link checker tool
• Support for multiple languages through an automated translation tool
• Access control and revisions
• Taxonomy, category or tagging features
• Robust events calendar with homepage feed
• Robust news archive with homepage feed
• Blog section with homepage feed
• Robust Park finder with search tools and amenities tagging
• Media management tools for images and documents
• Bulk file import and export capabilities
• Server access for bulk file replacement