Audit Services

The vendor is required to provide comprehensive housekeeping independent auditing and reporting services to all authority sites including all acute and adjoining LTC.
- The housekeeping quality audit program will:
• Ensure a clean, safe and hygienic environment for patients, residents, staff and visitors; and
• Include certain support services, such as training and reporting to assist authority in the management and administration of the housekeeping quality audit.
- Authority encourages innovative solutions for auditing services that embrace the following primary objectives:
• The capability, capacity, and resources to provide comprehensive quality auditing services that would deliver best value for money to authority;
• Provide reliable services that meet the site mandatory auditing needs for auditing services and are in line with infection control practices (ICP);
• The authority administrative efforts through implementation of innovative and sustainable solutions, to improve quality of the services;
- Base services
• The service provider shall perform a housekeeping visual assessment audit in accordance with the current standards.
• Provide a consolidated report of authority facilities that includes trending and opportunities for improvement.
• In the event that the list of facility rooms is incorrect or incomplete, the service provider shall audit such additional facility rooms at no cost difference to authority.
• The service provider audit is to be conducted as a visual audit only.
• The service provider audit conducted is to be strictly a housekeeping quality audit, not a facility audit.
• The auditor will focus solely on elements within the scope of housekeeping services that are cleaned by the housekeeping department.
a. The following rooms are not to be included in the service provider audit
• Photocopy rooms
• Rooms that house animals
• Storage rooms
• Health records
• Interstitial space
• Parkade deck
• Restricted areas
• External surrounds
• Housekeeping offices, supplies and equipment storage rooms, housekeeping rooms (closets) located in departments and units
• Landscaping
• Laundry
o Storage rooms or areas
o Laundry production area
o Linen storage carts and shelving
• Waste management areas including:
o Recycling area
o Garbage area
o Hazardous waste
• Stores
o Supply rooms.
o Storage rooms
o Receiving areas and loading dock
o Other areas affiliated with stores department
• Maintenance rooms, for example
o Electrical rooms
o FMO shops
o Or areas and rooms affiliated with FMO department.
o Telephone rooms
o Electrical rooms
o Boiler rooms
o Mechanical rooms
• Audits are not the be performed on units or rooms that are placed under outbreak precaution.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: May 20, 2025