Intelligent Document Processing & Workflow Routing Solutions

The Vendor is required to provide information on commercial solutions that provide:
• Intelligent Document Processing (IDP)
• Intelligent Business Process Management / Workflow Routing (iBPM)
- Provide to understand market capabilities, solution architectures, implementation approaches, and cost models to inform a potential future procurement.
- Maintaining such a complex network poses numerous challenges:
• The systems are complicated for employees to navigate, which takes too much time and makes it difficult to actively engage with customers to meet their needs.
• The lack of modern, online features is often frustrating for customers who expect on-demand services.
• Despite having these computer systems, the workers’ compensation program still relies on a lot of paperwork and manual processes.
• It is increasingly difficult to hire information-technology (IT) personnel with the skills to maintain legacy technology.
- Data Quality Management is the practice of acquiring, processing, maintaining, and ensuring the accuracy, reliability, and relevance of data to support effective decision-making and business operations.
- Data Integration solutions enable the creation of tailored data sets from one or more data sources.
- Reporting & business intelligence solutions can provide users ability to create customized real-time dashboards and ad hoc data reports. Some solutions include augmented analytics capabilities that leverage automated intelligence and machine learning to generate increased insights from structured and unstructured data.
- Portals are interactive platforms that enable customers and partners to communicate directly with L&I. Portal solutions allow an authorized entity to access specific information, resources, or services based on permissions.
- Intelligent Business Process Management (iBPM), also called workflow routing, allows the business to automate, monitor, and improve business processes by eliminating routine manual tasks and streamlining transmission of content between teams using automation.
- A Centralized Customer Record combines data from different sources into a unified view of the customer and can track which staff have interacted with the customer, eliminating the need to search across several systems and data sources to answer some customer inquiries.
- Name Matching refers to the systematic identification of records across various systems that pertain to the same individual or entity. Name matching is used to minimize the occurrence of duplicative records associated with the same entity.
- Call identification & routing refers to the telecommunication procedures used to determine the person or entity that is calling (identification) and the path that the call should take through the network to reach its intended destination (routing).
- Correspondence Management is a systematic process used by organizations to receive, record, process, monitor, and archive all types of internal and external correspondence.