AI Adoption and Microsoft Copilot Enablement Services

AI Adoption and Microsoft Copilot Enablement Services through multi-year efforts in policy development, governance, data readiness, and early-stage implementation
- Refine MassHousing’s Existing AI Adoption Strategy
• Partner with the AI Planning Team to further develop and refine the existing strategy, ensuring a dynamic approach to evolve as the AI landscape changes
• Assist the AI Planning Team in defining what “responsible use” of AI means for MassHousing and use this as an anchor for strategy development and decision making
• Partner with the pilot team, utilizing documented feedback and use cases to strengthen the strategy’s foundation with MassHousing-specific user experience and utilization
• Review the existing Generative AI Policy and provide feedback and recommendations to enhance based on MassHousing’s AI related goals and industry trends
• Review MassHousing’s existing AI governance approach and work with the AI Planning Team to fill gaps and develop and implement a robust governance structure
• Review MassHousing’s current data management posture and Microsoft delivered AI data readiness reporting to determine the validity of including Microsoft Copilot Premium as a product option, and if so, incorporate a request and approval process for user access to the Premium version
- Develop Microsoft Copilot Deployment Plan
• Based on the primary FY27 goal to deploy Microsoft Copilot enterprise-wide, develop and document a deployment plan to accomplish this goal
• Ensure deployment plan is measurable and progress is efficiently and effectively tracked and reportable
• Consider factors discovered and developed through strategy development efforts as the foundation for deployment planning, ensuring these are incorporated throughout
• Include development and execution of supporting programs and plans, including a champions program, training program, and others as required
• Develop a robust communication plan, utilizing all available communication vectors MassHousing has available
- Develop an AI Champion Program
• Partner with the AI Planning Team to develop the required roles and responsibilities of an AI champion at MassHousing
• Create a framework for champions to follow, ensuring AI-related leadership, communication, governance, and support are incorporated
• Prepare champions for future responsibilities, including identification of processes in their business lines that can benefit from Microsoft Copilot services (agentic, nonagentic, etc.)
• Develop and implement an intake process to allow champions to provide feedback, ideas, and recommendations as representatives of their business lines
• Leverage the IT Planning Team and business line leaders in conjunction with pilot usage data to identify AI champion candidates and recruit
- Develop a Microsoft Copilot Training Program
• Partner with the AI Planning Team to develop a training curriculum that focuses on responsible use and building the necessary expertise to use Microsoft Copilot safely and effectively
• Develop individual training tracks, including an AI Champion track, Microsoft Copilot Basic track, and a Microsoft Copilot Premium track
• Develop training content to support the individual tracks, with the intention of training users in live-online and in-person formats
• Develop a training track and content to support new employees and integrate into the onboarding process
• Develop approach to drive Microsoft Copilot usage and confidence, utilizing innovative outreach and offerings, including newsletters, surveys, tips & ticks, and prompt-a-thons
• Utilize available and/or recommend training platforms to build a library of self-service online training to reinforce responsible use and continue to hone the skills necessary to utilize this tool as it evolves.