Credit Card and Merchant Payment Processing Services

The Vendor is required to provide credit card and merchant payment processing services across multiple departments.
- Provide a secure, user-friendly, and fully integrated solution to streamline electronic payments and enhance customer experience.
- Offering a PCI-compliant, hosted Software-as-a Service (SaaS) platform that supports various payment methods and integrates with the City’s systems, including Tyler Munis, Acela, CivicRec, and others.
- Payment Platform Requirements
• PCI-DSS Level 1 compliance
• Acceptance of Visa, MasterCard, Discover, AmEx, debit, and ACH/e-check
• Multi-channel support: in-person, online, mobile, kiosk, IVR
• Daily deposit to City accounts within 24 hours
• Support for convenience fee or absorbed fee models
• Real-time access to refunds, voids, reports, chargebacks, ACH returns
• Role-based access, customizable reporting, double-payment detection
- Integration & Departmental Configuration
• Integration with City systems: Tyler Munis, Accela, CivicRec
• Real-time or batch integration, API support
• Hosted or embedded search-to-pay portals
• Support for unique department-level data fields and fee structures
- Reporting and Administrative Tools
• Centralized dashboard for all channels
• Downloadable reports, audit trails, transaction research
• Chargeback documentation and reconciliation support
- Implementation and Support
• Dedicated project manager
• Phased roll-out and testing
• Staff training and ongoing technical support
• Post-launch monitoring and reconciliation
- Preferred (Optional) Features
• Apple Pay, Google Pay, eBilling, autopay
• Text/email notifications
• Kiosk and mobile solutions
• Accessibility (ADA, WCAG), fraud detection, API tools.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: July 18, 2025